Field operations · ATMs · branches · guard posts

Every site, accounted for.

Fieldor runs maintenance across thousands of unattended sites, and stamps every visit, photo and fix with where, when and who. Tap a site on the map to watch one get handled.

Book a walkthrough See Fieldor in motion
62,000+sites under management
5.1M+stamped field photos
8,400incidents a day
TAP A SITE
on trackat riskdownon site
ATM-07731 · Dispenser fault24×7 lobby ATM · 4-hour SLA
What happened

Dispenser fault reported by the switch

The cash dispenser went fatal at 02:11. No customer called; the switch feed did.

ATM-07731 · switch feed · 02:11:04
What Fieldor triggered

Ticket raised, engineer chosen

Assigned to S. Rao: trained on this dispenser, spare in his van, 12 minutes away.

INC-118204 · auto · 02:11:06
Who is acting

S. Rao on site

Arrival verified by geofence, 18 m from the ATM. FixMate guides the swap.

51.5072°N 0.1276°W · 02:24
What proves completion

Closed with proof

4 stamped photos, test withdrawal passed, spare scanned. SLA met.

CLOSED 02:48 · 4 photos · sealed
Running field ops forNCR ATLEOSDIEBOLD NIXDORFEURONETOKIAXIS BANK+ 30 MORE
Fieldor in motion

What happens on the ground shows up in the console. Instantly.

The engineer scans, photographs and closes. The ops head sees each step land, with the evidence attached, before the engineer has put the phone away.

INC-118204 · ATM-04172Scan the asset tag
ATM-04172
console.fieldor.com · West zone
INC-118204At risk
Card reader error
INC-118197Down
Dispenser fault
INC-118188On site
UPS on battery
INC-118170On track
Quarterly PM

ATM-04172 · Card reader error

At risk · 48m
Ticket raised from switch feed13:59 · auto
Assigned to R. Pawar13:59 · skill match · 6.1 km
Evidence
Waiting for photos
ON SITE NOW211
WITHIN SLA TODAY96.4%
CLOSED TODAY1,384
A lit security booth at a gated facility at dusk, barrier down, stamped shift check-in at 18:42
Out there

The work happens out there. The proof comes back in here.

Why Fieldor

Three reasons teams switch, and stay.

01 · DEPTH

Built inside ATM and BFSI operations.

Ten years of OEM, bank and guarding work is built into the product: the fault codes, the SLA clauses, the custodians, the audit checklists. You configure it; you don't have to teach it.

1,800+fault signatures mapped
9ATM models supported
14branch asset classes
Fault signatures · a sample of the library
Dispenser fatalCODE 3021
Cassette lowCODE 1104
EPP tamperCODE 5310
Card reader jamCODE 2207
Receipt paper outCODE 4002
UPS on batteryCODE PWR-02
Journal fullCODE 4410
Shutter faultCODE 6120
Hood openCODE SEC-07
Network downCODE NET-01
Cash outCODE 1199
AC failureCODE HVAC-3
02 · ONE RECORD

Sites, assets, people and spares, connected.

The ticket knows the asset, the asset knows its history, the engineer knows the spare, and the invoice points back to the photo. Nothing is typed twice, and every number traces back to a visit.

SiteATM-07731AssetSelfServ 22eIncidentINC-118204EngineerS. RaoSpareRMA-2219Evidence4 photos · sealedInvoiceFLD/0118
03 · FOLLOW-THROUGH

From detection to closure, without the chasing.

Most of the work between a fault and a closed ticket is following up. Fieldor does that part, and hands people the decisions that need them.

Share of each step done automatically · last 30 days
Detect98%
Assign94%
Chase ETA89%
Escalate83%
Verify proof96%
Report100%
A day on the ground

Real sites. Every moment stamped.

Every photo in Fieldor is taken in the app and stamped where it was taken: site, coordinates, time.

A dead ATM screen with evidence marker 01, stamped 08:12, auto-ticketed from feed
08:12 · Raised by the switch feed.Ticket opened before anyone picked up a phone.
A bagged dispenser module scanned out by phone at the depot, evidence marker 02
11:47 · Spare tracked to the site.Depot stock and RMA in the same record.
A phone capturing a water stain under a QR-tagged AC during a branch audit, evidence marker 03
14:32 · Audit scored on the spot.Every finding comes with its photo.
A gloved hand scanning a QR patrol checkpoint at night, evidence marker 04
23:05 · Rounds you can verify.Attendance and patrols, geo-checked.
Who it's for

Three working worlds, one record.

ATM networks & OEMsFaster restoration.Fleet map and incident timeline, wired to the switch.See the ATM view →
Branches & CREBetter maintenance control.Every asset on the floor plan, every finding with its photo.See the branch view →
Guarding & facilitiesVerified site coverage.Shift coverage and patrol routes, checkpoint by checkpoint.See the guarding view →
An operations head in front of a wall of monitors showing ping rings
“We stopped arguing about whether a visit happened. Every SLA dispute last quarter closed with a photo and a timestamp.”
Head of Field Services · Global ATM OEM, APAC · Read the story

Questions ops heads ask us.

Can it run on-prem, inside our data centre?

Yes. Fieldor deploys in our cloud, your private cloud or on-premises, sized to your sites, users and daily ticket volume.

We already have a legacy system. How do we move?

In phases. Closely linked modules move together; the rest follow once those are stable, with a rollback plan kept ready.

How do you know an engineer was really at the site?

Arrival is checked against the site's geofence and time-stamped, and photos are taken in the app with the same stamp.

Do the agents act without asking us?

Only inside the rules you set. You choose which steps run automatically, which need approval, and who gets escalations.