One record for every site, from fault to invoice.
Incidents, planned work, people, spares and audits on one shared map of your sites — so the ticket, the visit, the photo and the bill all point at the same truth.
The ticket exists before anyone picks up a phone.
Device health streams in from switch and monitoring feeds. Branch staff scan the QR on any asset to report a fault. Client CRMs push calls by API. Every source lands in one queue, de-duplicated and classified.
- FLM, SLM, or any call category you define
- Duplicate events merged into one incident
- Site access hours respected before dispatch
Tomorrow's plan, drafted tonight. Silence, escalated.
The planner weighs SLA, fault type, site importance, spares on hand and travel time to draft every engineer's day. When an ETA goes quiet, escalation climbs a ladder you configure — retry, secondary custodian, voice call, supervisor.
- Coordinators review in minutes, not hours
- Campaigns: one job pushed to hundreds of sites
- Escalation rules per client, zone and fault
Built for sunlight, gloves and one job at a time.
Big type, 56px buttons, one job per screen. Check-in fires on the geofence; photos are taken in-app with the site, coordinates and time burned in. Spares, checklists and conveyance live in the same app.
- Geofenced check-in and day-level attendance
- Required photos per checklist step
- Android and iOS · English, Hindi, Portuguese
Every part, from depot shelf to failed-part return.
Depot stock, engineer stock and the RMA loop in one place. Spares are scanned out against the ticket, the failed part comes back with the same ID, and the repair centre picks it up from there.
- Stock by depot, engineer and site
- Refurbishment cycle with yield tracking
- Rate cards, quotes and approvals per contract
The monthly review is already written.
Scored branch audits, PM compliance, SLA by zone, vendor and asset type — every number traceable to the visit and the photo behind it. Export the review deck, or share a live link.
- Configurable audit templates and scoring
- Findings auto-raised as R&M tickets
- 40+ ready reports; export to your BI
