Most of the work between a fault and a closed ticket is following up: asking for ETAs, chasing replies, logging what vendors said, guiding the fix. Fieldor's agents do that part, inside the rules you set, and hand people the decisions that need them.
The job that fills a coordinator's day: ringing engineers, vendors and officers for updates.
Hours of spreadsheet work every evening, turned into a review.
First-time fixes that don't depend on who happens to be nearest.
No more copying emails into tickets, or losing them.
An ATM dispenser fails at 2 a.m. Here is the ticket's trail, with the agents' work and the person's work side by side.
Dispenser fatal on the switch feed. Incident raised automatically with the device, site and 4-hour SLA. No call needed.
Assigned to S. Rao: trained on this dispenser, spare in his van, 12 minutes away.
ETA asked on WhatsApp. Reply in 34 seconds: 02:24.
On site, verified by geofence 18 m from the ATM.
Guides the pick-module swap; spare scanned out against the ticket.
Restored. Four stamped photos, test withdrawal passed, failed part tagged for return.
Proof checked and sealed. Bank notified with 3 h 12 m of SLA to spare.
Last 30 days. People still make the calls that need judgement; the agents do the rest.
For each step, choose automatic, ask first, or off, per client, zone and fault type.
You decide who is chased, through which channel, after how long, and who hears about it next.
What an agent did, when, and why sits in the ticket's audit log, next to every person's action. Nothing happens off the record.
WhatsApp, SMS, voice and email, with every reply logged against the ticket.
Every user, partner and client login sees only their own sites, whatever the agents are doing.
In our cloud (India and EU regions), your private cloud, or on-premises in your data centre.
Switch-feed tickets, ETA chasing at 2 a.m. and guided repairs for FLM and SLM.
BANKSVendors chased and their replies logged, audit findings routed under the right AMC.
SECURITY & FMArea officers alerted and escalations handled when a round is missed or a post goes uncovered.
Only inside the rules you set. You choose which steps run automatically, which need approval, and who gets escalations.
Yes. Each step can be automatic, ask first, or off, per client, zone and fault type, so you can start with ETA chasing and switch on more as your team gets comfortable.
Through the channels they already use: WhatsApp, SMS, voice calls and email. Their replies are logged against the ticket automatically.
Yes. Every agent action is written to the ticket's audit trail alongside the people's actions, and kept for the life of the contract.