Field operations · ATMs · branches · facilities · stores

Every site, accounted for.

Fieldor runs field work across 200,000+ distributed sites, from ATMs and bank branches to guarded facilities, stores and hotels. AI agents do the follow-up, and every visit, photo and fix is stamped with where, when and who. Tap a site to watch one get handled.

Book a walkthrough See how an incident runs
200,000+sites under management
8.5M+stamped field photos
25,000+incidents a day
TAP A SITE
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ATM-07731 · Dispenser fault

24×7 lobby ATM · 4-hour SLA
What happened

Dispenser fault reported by the switch

The cash dispenser went fatal at 02:11. No customer called; the switch feed did.

ATM-07731 · switch feed · 02:11:04
What Fieldor triggered

Ticket raised, engineer chosen

Assigned to S. Rao: trained on this dispenser, spare in his van, 12 minutes away.

INC-118204 · auto · 02:11:06
Who is acting

S. Rao on site

Arrival verified by geofence, 18 m from the ATM. FixMate guides the swap.

51.5072°N 0.1276°W · 02:24
What proves completion

Closed with proof

4 stamped photos, test withdrawal passed, spare scanned. SLA met.

CLOSED 02:48 · 4 photos · sealed
Running field ops forNCR ATLEOSDIEBOLD NIXDORFEURONETOKIAXIS BANK+ 100 MORE
How an incident runs in Fieldor

Open to closed. Agents do the follow-up, people do the work.

Follow one example incident through its whole life. Agents raise it, route it, chase it and check it; people fix it and make the calls. The same flow runs for a branch AC, a store freezer or a facility breakdown.

01 · OPEN
ONE QUEUE

The fault opens its own ticket.

The switch feed reports a card reader error at ATM-04172. Fieldor opens one incident, checks it against open tickets so nothing is duplicated, classifies it as FLM and starts the 4-hour SLA clock.

Automatic · nobody had to notice it
Example incident · INC-118204

ATM-04172 · Card reader error

Open
Evidence
Waiting for photos
AGENTdone by FieldorPERSONdone by your teamAn illustration: names, sites and times are examples.
A lit security booth at a gated facility at dusk, barrier down, stamped shift check-in at 18:42
Out there

The work happens out there. The proof comes back in here.

Why Fieldor

Why teams switch, and stay.

01 · AI AGENTS

The follow-up runs itself.

Most of the work between a fault and a closed ticket is following up: asking for ETAs, escalating, logging replies, checking the proof. Fieldor's agents do that part inside the rules you set, and hand people the decisions that need them.

Meet the AI agents →

Share of each step done automatically · last 30 days
Detect98%
Assign94%
Chase ETA89%
Escalate83%
Verify proof96%
Report100%
02 · PROOF

Evidence nobody argues with.

Arrival is checked against the site's geofence, the phone is bound to the person, mock locations are detected, and photos can only be taken in the app, stamped and sealed on upload. SLA disputes, client audits and vendor bills close on evidence, not on someone's word.

A photo taken in the Fieldor app during a branch audit: a water stain under a QR-tagged AC
SITEBR-0219 · server-room AC WHERE18.5204°N 73.8567°E · 9 m from tag WHEN14:32:07 IST HOWin-app camera · gallery blocked WHOdevice bound · no mock location SEALsealed on upload
03 · ONE RECORD

Sites, assets, people and spares, connected.

The ticket knows the asset, the asset knows its history, the engineer knows the spare, and the invoice points back to the photo. Nothing is typed twice, and every number in a review traces back to a visit.

SiteATM-07731AssetSelfServ 22eIncidentINC-118204EngineerS. RaoSpareRMA-2219Evidence4 photos · sealedInvoiceFLD/0118
04 · YOUR WAY

Fits how you work, and where your data must live.

Checklists, SLAs, escalation ladders and approvals are set per client, zone and site type, so an ATM, a branch, a store and a plant each run their own way on one platform. Run it in our cloud, your private cloud or on-premises, and go live zone by zone in about 12 weeks with a rollback path kept ready.

3ways to deploy
~12 weeksto full rollout
200,000+sites already running
One platform, set up per site type
Site typeWorkRule
ATMFLM and SLM incidents4-hour SLA
Bank branchMonthly scored audit14 checks · photos
Retail storeFreezer breakdown8-hour SLA
HotelRoom PPMquarterly
Guarded facilityOfficer night checkgeofenced
Client plantHVAC AMC visitper contract
Our cloud · India & EUYour private cloudOn-premises
A day on the ground

Real sites. Every moment stamped.

Every photo in Fieldor is taken in the app and stamped where it was taken: site, coordinates, time.

A dead ATM screen with evidence marker 01, stamped 08:12, auto-ticketed from feed
08:12 · Raised by the switch feed.Ticket opened before anyone picked up a phone.
A bagged dispenser module scanned out by phone at the depot, evidence marker 02
11:47 · Spare tracked to the site.Depot stock and RMA in the same record.
A phone capturing a water stain under a QR-tagged AC during a branch audit, evidence marker 03
14:32 · Audit scored on the spot.Every finding comes with its photo.
A gloved hand scanning a QR patrol checkpoint at night, evidence marker 04
23:05 · Rounds you can verify.Night checks and patrol rounds, each one stamped.
Who it's for

Many working worlds, one record.

Built inside banks and ATM networks, where uptime is measured in minutes and every visit is audited. The same platform runs any business with sites to look after.

ATM networks & OEMsFaster restoration.Fleet map and incident timeline, wired to the switch.ATM field service →
Branches & CREBetter maintenance control.Every asset on the floor plan, every finding with its photo.Bank branch maintenance →
Security & facilitiesVerified site coverage.Officer visits, night checks and FM work, every one verified.Security & facility services →
HospitalityHotels and resortsRoom and kitchen equipment, QR fault reporting by staff, brand-standard audits.Hotel maintenance → Retail & restaurantsStore and outlet chainsFaults routed to the right vendor, planned maintenance and store audits.Retail maintenance → HVAC & equipmentService providersAMC contracts, planned visits, breakdown calls and proof of work for billing.HVAC service → Research & surveysField audits and verificationGeotagged forms and photos, verified visits and coverage by area.Field surveys →

Also suited to healthcare, telecom and infrastructure, solar and energy O&M, quick commerce and logistics. All industries →

An operations head in front of a wall of monitors showing ping rings
“We stopped arguing about whether a visit happened. Every SLA dispute last quarter closed with a photo and a timestamp.”
Head of Field Services · Global ATM OEM, APAC · Read the story

Questions operations teams ask us.

Which industries use Fieldor?

Banks and ATM networks are our largest customers, followed by security and facility-services companies. Hotels, retail and restaurant chains, HVAC and equipment service providers and field research teams run on Fieldor too. If your people go out to sites to inspect, maintain or fix things, it fits.

What do the AI agents actually do?

They do the follow-up: ChasePilot asks for ETAs and escalates when they go quiet, Planner drafts tomorrow's plan, FixMate guides repairs on site and EmailPilot logs vendor and client replies against the right ticket. More on the agents.

Do the agents act without asking us?

Only inside the rules you set. You choose which steps run automatically, which need approval, and who gets escalations. Every action is logged on the ticket.

How do you know someone was really at the site?

Arrival is checked against the site's geofence, the phone is bound to the person, mock locations are detected, and photos can only be taken in the app, stamped with site, coordinates and time.

Can our vendors and clients use it?

Yes. Service partners work in their own app without losing the trail, and client logins see only their own sites, with live links and review decks to share.

Can we start with one piece, like audits or planned maintenance?

Yes. Pick the pieces you need; they share one site and asset master, so adding more later doesn't mean starting again.

Can it run on-prem, inside our data centre?

Yes. Fieldor runs in our cloud (India and EU regions), your private cloud or on-premises.

We already have a legacy system. How do we move?

Zone by zone, side by side with the old system: discovery, a pilot zone, then rollout in about 12 weeks, with a rollback path kept ready.

Which languages and phones does the field app support?

Android and iOS, in English, Hindi and Portuguese.